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Core Return Process & Policy
Western/Eastern States Friction
Core Purchases
All cores associated with brake shoe and kit sales will be invoiced at the time of the sale and recorded as a “Core Right to Return”. All core purchases are subject to standard payment terms and conditions.
“Core Right to Return”
Core return eligibility resulting from purchases of remanufactured products from Western or Eastern States Friction may qualify for credit when returned within 180 days from date of invoice and meet remanufacturing specifications.
Core Banking, Grouping and Acceptance
All cores returns are based upon a “like for like” basis.
Cores returned after 120 days or in excess may result in a positive core bank and then be held for up to 120 days. Western and Eastern States Friction reserves the right to purchase, transfer or apply on account any positive core bank balances at a mutually agreed upon price.
Individual core units cannot be transferred between core types. All core returns are invoiced matched prior to being credited at the original billed valued.
All cores are subject to inspection and only those cores deemed acceptable for remanufacturing by Western or Eastern States Friction will be awarded credit. Any cores that exhibit the following but not limited to will not receive core credit:
Bent or broken webs
Distorted tables, anchor or roller ends
Excessive rust or wear
Elongated or distorted rivet holes
Modified or altered
Core Returns Process
Cores eligible for return must be sorted palletized and shrink wrapped by the customer. Core return request forms must display core count by type and reference a pallet number. Cores will be picked up at time of scheduled deliveries or may be shipped separately and subject to freight charges.
All core values, policies and procedures may change without notice.
Product Liability Statement
The Page Group warrants its products to be free from defects in materials and workmanship. The Page Groups liability and Buyers remedy is limited to the determination of a Page Group Warranty Representative and shall not exceed the original purchase price. This warranty does not apply to products manufactured by others and supplied by the Page Group, nor does it apply to misapplied products or products that have been subject to neglect, alteration or that have been exposed to corrosive and/or foreign material.
It is the Buyer’s responsibility to give immediate written notice and make available for inspection any defective product, including application and all requested supportive documentation to a Page Group Warranty Representative. It will be the sole discretion of the Page Group Representative to issue replacement product or reimbursement.